#Fox family hvac cw13 full#
#Fox family hvac cw13 plus#

#Fox family hvac cw13 plus#

What a great deal plus my AC is working again. The total cost came to $772 which was the almost same cost as the quote they gave us but now we got a year's worth of maintenance. By doing so, they waived the $75 diagnostic fee and gave me a 15% discount on the repair. I was so empress with Colin and Fox Family HVAC exceptional service that I decided to purchase their maintenance club membership. Colin complete both the diagnostic and installation in under 2 hours and our AC was working in no time. Plus they still had to order the replacement part. The quote was $75 less than what the other HVAC company was offering us. He then quoted us for a condenser fan motor replacement and a same day installation for $775. But unlike the other HVAC technician, Colin help us understand the problem and address our concerns. He completed a diagnostic and found that the condenser fan motor is not working similar to the other HVAC company's diagnostic. The HVAC technician, Colin, arrive earlier than expected which is great. I need a second opinion regarding my AC problem. I believe that he is an exemplary technician and is a great asset for Fox Family Heating and Air.Any future work that needs to be done at my home I will not hesitate to call Fox Family Heating and Air and ask for Colin.Curtis I wanted to understand what the issues were after he diagnosed them and having someone take the time to explain them to me is extremely important.Colin is a very trustworthy technician and you can’t put a price on that. He answered all of my questions throughly and made sure that I understood. Both people I spoke to on the phone were very courteous and extremely helpful.The technician that came to my house was exactly the same as Jasmine and Sasha.Colin is the technician that came to my home, he was very courteous and professional.Colin was eager to answer my questions after the diagnosed the issues. To Sasha who I spoke with later listened to my concerns and made sure that I was fully satisfied. From Jasmine who answered all of questions patiently and booked my appointment. I also wanted to share my experience as well.Everyone I spoke to within the company….

I first wanted to highly recommend Fox Family Heating and Air. Simply put, you shouldn't worry who they are, just call Fox instead. I haven't mentioned the other company's name here because they ultimately agreed that they had misdiagnosed the problem and dropped the invoice in exchange for me not going online to post my experience. He didn't even try hard to sell that.We will definitely be long-term customers.P.S. In fact, I ultimately asked to re-subscribe to their annual service plan program. Seriously, this guy has Jedi-level repair skills and practicality.They were going to run the repair through at no cost, which truly blew me away. Could I hear the clicks he described hearing in the valve? Just barely, but I would have never caught it without him pointing it out. I climbed up into the attic to understand Kyle's assessment and was blown away by his old-school approach to very carefully listen to various components, valves, and switches and determine that there was a condensation build-up problem within a switch that was preventing the secondary burner from igniting. I'm reasonably mechanical and understand this stuff pretty well. A sharp young man by the name of Kyle worked for about an hour problem-solving and ultimately fixed the heater with no additional parts. They offered to come out to give a second opinion. When I asked about the chances that this would actually repair the problem, they said 70%.I decided to call Fox because they had always been straight shooters whenever they came out. They came out 2 more time, ultimately speculating that they needed to change out a gas valve for an additional $450.

#Fox family hvac cw13 full#

The heater worked, but would not get up to full temp.

Unfortunately, the same problem persisted. It was freezing cold outside, so I called another local company with decent reviews who could get to us sooner.I'll try not to make this story too long, but that other company came out and said the main mother board needed to be changed out at a cost of $740. Short version: Straight shooters who really know what they're doing.Long version: Our maintenance subscription with Fox had unknowingly expired, so when our heater acted up, we were not able to get the VIP scheduling and were forced to wait a few days for a service call.